Legal Notices

Terms & Conditions of Use

 

​You are browsing www.thecharityknowledgehub.co.uk, by continuing to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern The Charity Knowledge Hub's relationship with you in relation to this website.

 

 

If you disagree with any part of these terms and conditions, please do not use our website.

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The term The Charity Knowledge Hub or 'us' or 'we' refers to the owner of the website. The term 'you' or 'user' refers to the user or viewer of our website.

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The use of this website is subject to the following terms of use:

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• The content of the pages of this website is for your general information and lawful use only. It is subject to change without notice.

• Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

• Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

• This website contains material which is owned by or licensed to us.  This material includes, but is not limited to, the design, layout, look, appearance, text, audio, video, animation, graphics and downloads. Reproduction is prohibited other than in accordance with the copyright notice at the bottom of this web page, which forms part of these terms and conditions.

• All trademarks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.

• Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

• This website uses cookies to monitor browsing preferences.  Please refer to our Cookie Policy for more information.

• This website includes links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

• Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.
   

Privacy Policy

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This Privacy Policy sets out how The Charity Knowledge Hub collects, uses and protects any personal information provided when you use www.thecharityknowledgehub.co.uk.

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The Charity Knowledge Hub is committed to ensuring your privacy is protected, your personal data is kept safe and all relevant laws and regulations are implemented.

 

If you would like to know more about how we capture and store your data please contact us at info@thecharityknowledgehub.co.uk.

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We may update this policy from time to time so you should ensure you regularly review this page to ensure you are happy with any changes.

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What we collect

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We collect analytical information about your visits to our website, the resources and the pages you access.

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We collect the information you provide when you fill in a form, whether this is the contact form, subscription to our mailing list or membership to our Gift Aid Support Scheme.

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Depending on what you do on our website, we may collect and store the following information:

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• Analytical Information - we use two third-party services, Google Analytics and WIX to collect and log internet information including IP address, operating system, browser type, behaviour, page views etc. This is statistical data about browsing behaviour and patterns, and does not identify any individual. Any such data is collected in accordance with our Cookie Policy.

• Personal Information - we use the WIX.com platform, to manage our forms and safely store all personal data entered. This data can include:

  • Your name

  • Your email

  • Your telephone number

  • Your consent to be contacted with general marketing or promotional information
     

Why we need your information

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We require your information:

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• To respond to any query you may make

• For our internal record keeping

• To provide you with further information about our services or events we are involved in (but only if you have signed up to our email list)

• To manage your membership - more information can be found on membership here.

• To provide statistical analysis of website traffic

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You can unsubscribe from all updates at at any time, either by using the unsubscribe feature on the newsletter or by emailing info@thecharityknowledgehub.co.uk

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Where do we store your information

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Our website is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. 

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

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In addition we use MailChimp to provide you with regular updates. Mailchimp participates in and has certified its compliance with the EU-U.S. Privacy Shield Framework and the Swiss-U.S. Privacy Shield Framework which ensures that your data when transferred outside of the EU for storage, is securely held.

 

We will not share, in any way, your information with any third party outside of those employed by The Charity Knowledge Hub.

 

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How long do we keep your information

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We keep your personal information for as long as is necessary to deal with any queries you may have or your membership.

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If you have consented to be kept up to date on our marketing activities, we will keep your information until that time when you unsubscribe from our notifications.

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Your rights

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Under the General Data Protection Regulations you have the following rights in relation to your data:

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• To ask to confirm that your data is being used and request a copy of that data.  This is called a Subject Access Request. We may charge a reasonable fee to meet our costs in providing you with this information. Please contact us in writing at info@thecharityknowledgehub.co.uk or the registered address above if you would like to make a subject access request.

• To ask that we correct inaccurate data that we may have on you. Please contact us in writing at info@thecharityknowledgehub.co.uk or the registered address above to request a data correction.

• To ask us to delete all data we hold on you.  Please contact us in writing at info@thecharityknowledgehub.co.uk or the registered address above to request to be forgotten.

• To ask us to not process your personal data for direct marketing and promotional purposes. Please contact us in writing at info@thecharityknowledgehub.co.uk or the registered address above to make this request.

• To obtain and reuse your data for your own personal uses with other services. Please contact us in writing at info@thecharityknowledgehub.co.uk or the registered address above to request your portable data.

• To object to the way we are processing your data following which we will stop. Please contact us in writing at info@thecharityknowledgehub.co.uk or the registered address above if you wish to object to how we are processing your data.

• To prevent automated decision making and profiling in relation to your data. Please contact us in writing at info@thecharityknowledgehub.co.uk or the registered address above to request we do not automatically profile your data
   

Links

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This web site contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.

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Disclaimer

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The information contained in this website is for general information purposes only. The information is provided by The Charity Knowledge Hub and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

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In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

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Through this website you are able to link to other websites which are not under the control of The Charity Knowledge Hub. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

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Every effort is made to keep the website up and running smoothly. However, The Charity Knowledge Hub takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

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Last updated: May 2021